Refund and Returns Policy

DIGITAL PRODUCT POLICY

All products sold through Gargouille Elementary are digital products delivered electronically.

Because digital products are instantly accessible after purchase, all sales are generally considered final once the product has been downloaded, accessed, or delivered.

This policy exists to protect our educational content, intellectual property, and digital resources from unauthorized use or distribution.

ELIGIBLE REFUND SITUATIONS

Although digital products are normally non-returnable, we may offer refunds under specific circumstances.

Refund requests may be approved if:

1. Duplicate Purchase

You accidentally purchased the same product multiple times.

2. Corrupted Or Unusable Files

The purchased files cannot be opened or accessed properly, and our support team is unable to resolve the issue.

3. Incorrect Product Delivery

You received a completely different product from the one listed on the order page.

4. Technical Failure

A major technical issue prevents reasonable use of the product and cannot be fixed within a reasonable timeframe.

NON-REFUNDABLE SITUATIONS

Refunds will generally not be provided for:

  • Change of mind
  • Lack of product usage
  • Accidental purchases made without reviewing product details
  • Compatibility issues not listed in the product description
  • Failure to read system requirements
  • Personal preference
  • Educational outcomes not meeting subjective expectations
  • Digital products already downloaded or extensively accessed
  • Requests made after the refund eligibility period

REFUND REQUEST TIMEFRAME

Refund requests must be submitted within:

7 days of purchase

Requests submitted after this period may not be eligible for review.

HOW TO REQUEST A REFUND

To request a refund, please contact our support team with the following information:

  • Full name
  • Order number
  • Purchase email address
  • Product name
  • Detailed explanation of the issue
  • Screenshots or technical evidence if applicable

REVIEW PROCESS

All refund requests are reviewed individually.

We reserve the right to:

  • Approve or deny refund requests
  • Request additional information
  • Investigate unusual purchasing behavior
  • Refuse refunds in cases of suspected abuse, fraud, or unauthorized sharing

Most refund reviews are completed within:

3–7 business days

RETURNS POLICY

Because our products are digital downloads and not physical goods, traditional physical returns are not applicable.

Customers are not required to return any physical item.

Upon approved refund processing:

  • Access to digital products may be revoked
  • Product licenses may be terminated
  • Download permissions may be disabled

EDUCATIONAL CONTENT DISCLAIMER

Gargouille Elementary provides educational tools, learning systems, templates, and digital educational experiences intended to support learning development.

We do not guarantee:

  • Specific academic grades
  • Admission results
  • Career outcomes
  • Educational certifications
  • Guaranteed performance improvements

Results depend on many factors including participation, consistency, learning environment, and individual student engagement.

ACCOUNT & ACCESS POLICY

Customers are responsible for:

  • Maintaining secure account credentials
  • Providing accurate purchase information
  • Ensuring compatible devices/software
  • Protecting purchased digital materials from unauthorized sharing

Unauthorized redistribution, resale, reproduction, or file sharing of our products is strictly prohibited.

FRAUD PREVENTION

To protect our educational platform and digital intellectual property, Gargouille Elementary actively monitors:

  • Excessive refund activity
  • Abnormal download behavior
  • Unauthorized redistribution
  • Payment disputes and fraud attempts

Accounts violating these policies may be restricted or permanently suspended.

POLICY UPDATES

We reserve the right to modify or update this Refund & Returns Policy at any time without prior notice.

Updated versions will become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.